Terms of Service.

1. Agreement to Terms

By accessing or using the Bigtam website ("Website") or any services provided by Bigtam ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Website or Services.

These Terms constitute a binding legal agreement between you and Bigtam.

2. Services Provided.

Bigtam provides performance marketing, creator campaign operations, conversational AI, and lead intelligence services to direct-to-consumer brands and real estate developers. Specific scopes, deliverables, fees, and timelines are governed by individual service agreements signed between Bigtam and each client.

This Website serves informational and marketing purposes. Engagement with our Services requires a separate signed agreement.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding agreements to use our Website or Services. By using the Website, you represent and warrant that you meet these requirements.

4. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use of the Website by any third party. You shall not:

• Use the Website for any fraudulent, unlawful, or harmful purpose
• Attempt to gain unauthorized access to systems, accounts, or data
• Interfere with the operation of the Website (including denial-of-service attempts)
• Use automated tools to scrape, copy, or republish content without permission
• Reverse-engineer, decompile, or disassemble any part of the Website

5. Intellectual Property

All content on the Website — including text, graphics, logos, trademarks, software, and visual design — is owned by Bigtam or its licensors and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and view the Website for personal or business evaluation purposes only. No other rights are granted.

6. Service Engagement

If you engage Bigtam for Services:

• A separate written agreement will govern the engagement, including fees, deliverables, timelines, and performance commitments
• Pilot engagements and retainers are subject to the specific terms of those agreements
• Performance metrics referenced on the Website (such as CAC reduction, ROAS improvements, response times) are illustrative and do not constitute guaranteed outcomes for any specific client

7. Confidentiality

We treat client information with strict confidentiality. Both parties to a service agreement may be bound by mutual non-disclosure obligations. Case studies presented on the Website are anonymized and reference only category and segment, never client identity, unless explicit written permission has been obtained.

8. Disclaimers

The Website and its content are provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Bigtam does not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

Performance metrics, case study results, and projected outcomes are illustrative and based on past engagements. Future outcomes depend on many variables including category, market, ad spend, product-market fit, and execution. Past performance does not guarantee future results.

9. Limitation of Liability

To the maximum extent permitted by law, Bigtam shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website, including but not limited to loss of profits, revenue, data, or business opportunity.

For any direct damages, Bigtam's total liability shall not exceed the amount paid by you to Bigtam in the twelve (12) months preceding the claim, or INR 50,000, whichever is lower.

10. Indemnification

You agree to indemnify and hold harmless Bigtam, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Website
• Your violation of these Terms
• Your violation of any rights of a third party
• Any content or information you submit through the Website

11. Third-Party Links

The Website may contain links to third-party services such as WhatsApp, LinkedIn, Meta, Google, and others. Bigtam does not control these services and is not responsible for their content, privacy practices, or terms. Your use of those services is governed by their respective terms.

12. Termination

We may suspend or terminate your access to the Website at our discretion, with or without notice, including for violation of these Terms. Provisions that by their nature should survive termination (including ownership, disclaimers, and limitations of liability) shall survive.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [your city, India].

For UAE-based engagements, specific service agreements may include UAE governing law clauses where appropriate.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after changes constitutes acceptance of the updated Terms.

15. Contact